Exchanges & Returns
At Demar Boots we realise that although our products are of a very high standard and care has been taken to describe each item as accurately as possible, a customer may purchase an item that is not the right size or colour. If that is the case we encourage you to contact us via email to arrange an exchange. Your satisfaction is very important to us.
Contact must be made within 10 days of receipt of your order. Exchanges will happily be given if the item is unused, unworn, with all packaging and labels intact. As soon as the unwanted item/s has been returned to us, we will despatch the new items/s to the customer. Demar Boots will not charge postage to send new item/s to the customer however all costs such as packaging and postage for returning unwanted item/s to us will be paid by the customer.
Every dispatched item is checked and packaged with the utmost care. Should an item be faulty, we urge the customer to contact us promptly via email to discuss. Faulty items must be returned within 10 days of receipt, with labels and packaging intact. Demar Boots will give a store credit or full refund for faulty items, on approval of fault. Delivery fees will be included in refund.